Video Visitation Guidelines

Visitation from members of the immediate family or approved friends is encouraged with the understanding that there are certain rules and regulations that must be followed. Please take a moment to review the following.

Inmates are allowed to have visitation twice a week for 60 minutes at a time. Appointment times are available Monday through Friday from 8 am – 5 pm The visitation office is closed on all major holidays. Please know that the inmate has the right to decline or eliminate a visitation.

Visitors are required to complete a questionnaire containing personal information and a copy of a picture ID card or drivers license; we do not accept Military IDs. Once the form has been completed, please allow up to three working days for it to be processed. If you are approved for visits, you will be required to schedule appointments at least ONE DAY in advance. You can call 904-209-2222 to schedule your visitation appointments.

All visitors must check in 15 minutes prior to their scheduled visitation appointment and have proper identification upon arriving.  This means a drivers license or an identification card. ALL VISITORS ARE MONITORED AND ARE SUBJECT TO RECORDING.

Visitors arriving after their scheduled session will be allowed to visit but will only receive the remaining portion of the hour visit, less five minutes for administrative tasks by staff. Should they fail to cancel their appointment, it will be considered a no-show. Missing 3 appointments by failing to cancel a scheduled appointment, or a combination of the two may result in the loss of visitation privileges for the visitor for a period of 30 days. 

Only 4 visitors are allowed to share a visitation during one 60 minute session. You will only be able to communicate with the person you are scheduled to visit with. There are no exceptions on this.

Damage to the video visitation system will result into revocation privileges or criminal prosecution.  Visitors may also be asked to terminate the visit at any time at the discretion of the Officer in Charge. Failure on the part of the visitor to leave when asked to do so could result in termination of their visitation privilege. If you experience a problem with the audio or video reception during the visit, notify the visitation staff immediately.

Behavior of inmates and/or visitors shall be carefully regulated. Loud speech, boisterousness, obscene behavior or language will not be tolerated. While we understand visitations can be emotional, excessive emotionalism, such as hysterical crying, is unacceptable in the visitation center and will result in immediate termination of visit and loss of visitation privileges for a period of two weeks.

Visitation with Children

Visitors under the age of 18 must be accompanied by a legal guardian with proof in hand or possess a valid marriage license. A birth certificate, court documents, school ID or other legal documentation are accepted as proof. No visitors under the age of 6 are allowed.

The parent or legal guardian of a minor child must maintain close supervision of that child before, during, and after each visit. Children at no time will be unattended for any reason: this would also include left unattended in a car, lobby, sidewalk area, or the parking lot area of the visitation center.

Prohibited items in Visitation Center

Please do not bring any of the following items to the visitation center:

  • All tobacco products, including vape devices
  • Food and drinks of any kind
  • Cameras, film, or video equipment
  • Radios, disc or tape players
  • Any drugs, narcotics, or intoxicating beverage are not allowed. If the visitor is suspected of being under the influence of drugs or alcohol, appropriate actions will be taken.
  • Firearms, weapons, knives, or sharp objects are STRICTLY PROHIBITED. Due to safety and security concerns, visitors may be subject to electronic scanning.
  • Cell phones will be turned off and stored in lockers.
  • No items will be allowed at the visitation booth. Lockers will be provided for personal items during your visit.

Dress Code for Visitation Center

All clothing worn to the visitation center must be clean, neat, and in good repair. It must also be worn as it is designed to be worn, meaning pants must be worn at the waist and shirts cannot be tied around the waist. Shoes must be worn at all times. Revealing articles of clothing and/or showing undergarments or upper torso areas will not be allowed. This will include, but not limited to:

  • Halter Tops
  • Tank tops
  • Spaghetti Strap shirts
  • Sleeveless Shirts

Shorts and skirts must be worn at knee length. Cover ups such as sweaters, jackets, or t-shirts will be accepted. No article of clothing that would promote criminal activity will be permitted. Final approval will be at the discretion of the visitation personnel.

Visiting with HomeWav

  • Approved visitors may also conduct video visits outside of scheduled times when video kiosks are available in the inmate housing areas during regular visitation hours and visitors are required to pay a fee for the service. These visits may be of shorter duration than sixty (60) minutes and will not be considered one of the weekly permitted visits conducted at the Video Visitation Center. All visits, remote or at the Video Visitation Center, will be scheduled through the website of the visitation provider, HomeWav.

The same rules apply as if you were doing a visit at the SJSO Video Visitation Center including: children under the age of 6 are not permitted to do a video visit, all clothing worn must be clean, neat and in good repair, revealing articles of clothing are not allowed, only those who have been pre-screened and approved may be on a video visit, and only 4 visitors are allowed to share a visitation during one session. DO NOT DRIVE WHILE CONDUCTING A VIDEO VISIT. 


Visitation Information

Visitation Center
4500 Avenue D
St. Augustine, Florida 32084

Monday through Friday 8am – 5pm

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