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Operations

The Operations Division’s law enforcement functions are divided into four distinct categories

  • Homeland Security
  • Special Operations
  • Training 

Communications

The Communications Center is the primary Public Safety Answering Point (PSAP) for all of St. Johns County. All 911 calls placed in the county are received by our dedicated Public Safety Telecommunicators (PSTs). In addition to handling emergency 911 calls they also answer administrative calls and dispatch for not only the St. Johns County Sheriff’s Office but also the St Augustine Police Department and the St Augustine Beach Police Department.  Our PSTs answer over 100,000 emergency 911 calls annually all while exceeding national standards for answering times. PSTs ensure communication and support for citizens and first responders within the county around the clock.

Housed within the Communications Unit is our 911/GIS section. Our 911 GIS Supervisor and 911/GIS Analysts resolve addressing issues and ensure that our PSTs and first responders in our county have accurate maps and location services to find those who call for assistance. Our 911 GIS Supervisor is the 911 Coordinator for St Johns County and is responsible for the purchase, upgrades and maintaining of the 911 system which includes continuously advancing technologies.

HOMELAND SECURITY OPERATIONS

Homeland Security Operations of the St. Johns County Sheriff’s Office is committed to ensuring public safety through a multi-faceted approach that includes Community Response, Support Services, and Air & Marine Operations. Community Response consists of Task Force, DUI enforcement and Canine (K-9) units, focused on proactive policing and rapid response to critical incidents.

  • Support Services enhances public safety through Traffic Enforcement, Beach
    Patrol, and Public Safety Assistance (PSAs).
  • Air & Marine Operations includes Aerial Helicopter Support, Marine & Dive
    Teams.

TRAINING AND SPECIAL OPERATIONS

Training & Special Operations includes specialty teams and advanced training initiatives.

  • Special Operations encompasses the following specialized units which go beyond standard law enforcement duties to ensure operational excellence: SWAT, Bomb, Crisis Negotiation Team, SafeTrak, Special Vehicle Response Team, Drones, and Robots.
  • Training provides the highest level of instruction and professional development and is structured into two primary functions. One is to train already qualified sworn personnel through annual In-Service Training (IST) and the other function is to provide training to all newly employed sworn personnel through the Field Training and Evaluation Program (FTEP). The training unit also is responsible for the agency’s Axon Taser and Body Worn Camera Contracts.